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Ticket v1.0.0

Get tickets

GET https://my.sitebay.org/f/api/v1/support/ticket

Get your support ticket requests

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Response Samples

Responses

Create Ticket

POST https://my.sitebay.org/f/api/v1/support/ticket

Create a support ticket request

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Request Body Schema

category
description
Required
string
resolved
boolean
Default: false
s3_object
site_live_id
subject
Required
string
team_id
Required
string<uuid4>

Response Samples

Responses

Delete Ticket

DELETE https://my.sitebay.org/f/api/v1/support/ticket/{ticket_id}

Delete a support ticket request by its ID

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Query Parameters

ticket_id
Type:
string<uuid4>
Default:

Response Samples

Responses

Get Ticket

GET https://my.sitebay.org/f/api/v1/support/ticket/{ticket_id}

Get a support ticket request by its ID

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Query Parameters

ticket_id
Type:
string<uuid4>
Default:

Response Samples

Responses

Update a Team

PATCH https://my.sitebay.org/f/api/v1/support/ticket/{ticket_id}

Adjust your team’s settings

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Query Parameters

ticket_id
Type:
string<uuid4>
Default:

Request Body Schema

openai_custom_instructions

Response Samples

Responses

Get Ticket replies

GET https://my.sitebay.org/f/api/v1/support/ticket/{ticket_id}/reply

Get a support ticket’s replies by its ID

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Query Parameters

ticket_id
Type:
string<uuid4>
Default:
page
Type:
integer >= 1
Default: 1
Default:
1

Page number

size
Type:
integer 1..100
Default: 50
Default:
50

Page size

Response Samples

Responses

Create Ticket Reply

POST https://my.sitebay.org/f/api/v1/support/ticket/{ticket_id}/reply

Reply to a support ticket request

Authorizations

OAuth2PasswordBearer
APIKeyCookie

Query Parameters

ticket_id
Type:
string<uuid4>
Default:

Request Body Schema

description
is_gpt_chat_message
Default: false
resolve

Response Samples

Responses